Refund policy
Return & Refund Policy
At Nuvlino, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.
Return Eligibility
To be eligible for a return, the item must:
- Be unused and in the same condition in which it was received
- Include all original packaging, tags, and accessories
- Be accompanied by proof of purchase or an order number
Items that show signs of use, damage caused after delivery, or missing parts may not be eligible for a full refund.
How to Request a Return
To request a return, please contact us at:
Email: asgtrybdffarfes@outlook.com
Please include your order number, the reason for the return, and photos if the item is damaged, defective, or incorrect.
If your return is approved, we will provide return instructions and the appropriate return destination by email.
Please do not return products without contacting us first. Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at asgtrybdffarfes@outlook.com.
Please provide your order number and clear photographs showing the issue. After reviewing your request, we may provide a replacement, refund, or another appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized or custom-made products
- Opened or used personal-care items
- Perishable goods
- Gift cards
- Items damaged due to misuse or improper handling
Sale or clearance items may be final sale when clearly stated on the product page.
Return Shipping
Customers are generally responsible for return shipping costs unless the item was damaged, defective, or incorrect due to an error on our part.
Original shipping charges are non-refundable unless required by applicable law or the return resulted from an error on our part.
We recommend using a trackable shipping method for returns.
Exchanges
If you would like another size, color, style, or product, please contact us. In many cases, the fastest option is to return the eligible item and place a new order.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days.
Your bank or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at asgtrybdffarfes@outlook.com.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
Once an order has entered processing or has been shipped, cancellation may no longer be possible.